Rachel has been supported by Mencap NI's Employment Service to gain paid employment as a Customer Assistant in Pharmacy Chain, Boots.

Rachel first started in a work placement with Boots while she was completing a retail course in college as she was keen to develop her skills and confidence within a retail environment and her goal was to gain paid employment.

Rachel was supported on Mencap’s EmployAbility Project to complete role plays to prepare for her interview and to gain confidence in interacting with customers through a training placement in Boots. 

In December 2015, Rachel was supported by her Mencap Employment Officer to gain paid employment as a Customer Assistant in Boots.

Since gaining her paid position, Rachel has been supported by Mencap under the Workable NI programme and has built up her confidence and gradually increased her working days in Boots.

Mencap’s Employment Officer also provided support to the manager in Boots to help the manager gain a better understanding of Rachel's support needs in order to ensure that Rachel received the appropriate support within her Customer Assistant role.

Prior to gaining her paid job, Rachel was anxious about her future and said

Woman wearing work uniform restocking make-up items in pharmacy.

When I got the job I felt excited and less worried

It was a stress worrying about the future and wondering if I’d ever get a job.”

I get up in the morning and I’m excited to have something to do. Everyone likes me in Boots and I really enjoy it. I really love it here. It’s like a home from home.

Rachel's main responsibilities include supporting customers, working on the till, date and price checking products and replenishing stock. 

Rachel also helps customers with ordering and printing photographs online. Rachel soon increased her working days from 4 to 5 days a week and now works Monday to Friday, 9am to 2pm in Boots.

Thank you Mencap!